All of our doctors will help you deal with acute and long-term health problems and illnesses. This will always involve advice on how you can help yourself, sometimes it will involve treatment in the surgery or medication, and at others referral to local hospitals may be necessary.

• If you are unable to keep your appointment please notify the surgery as soon as possible by telephoning reception or if booked on-line, please remember to cancel by logging in to your account or by calling reception.
• One appointment is for one person.  If you want another member of your family to see the doctor or nurse, please book a further appointment.
• When arriving at the surgery for your appointment, always inform reception
• Sometimes people can forget to tell the doctor all the important information about their problem.  It may help to write their symptoms down.
• If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.
• It can sometimes help to have a partner or friend with you.
• If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
• Appointments may not be required to have insurance forms completed or renewal of sickness certificates.  Please ask at reception. If you would like a chaperone please speak to the receptionist or Doctor.

To request a telephone consultation with a doctor or nurse. Alternatively, please telephone the surgery on 0121 743 2154 and a receptionist will arrange for a doctor or nurse to call you back.

If for any reason you will be unable to take the call, please notify the surgery as soon as possible.

Please note - Coventry Road is a GP training practice. You may be offered an appointment with a GP Registrar

If you need medical help now, use NHS 111 online (111.nhs.uk) or call 111.

111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

The Practice offers appointments outside the normal opening hours to accommodate patients who work or cannot get the surgery during normal opening hours. The Practice will offer appointments on Monday’s and Friday’s between 6.30pm – 7pm at Chelmsley Wood hub.

Extended Hours

Coventry Road Practice is working together with the North Solihull Collaborative (NSC) which is a group of 10 practices located in the North of Solihull to provide extended access services.

This will provide pre-bookable appointments between the hours of 18:30 – 20:00 Mon – Fri and all day Saturday.

The extended access hub will be located at Bosworth Medical Centre in Chelmsley Wood.  

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We ask our patients to visit the surgery if at all possible, as our doctors can see several patients at the practice in the time it takes to make a single home visit. Home visits are only offered to patients who are unable to get to the surgery for medical reasons, and whose condition is medically urgent.

Babies and children can usually be brought to the surgery even when ill and will always be fitted in quickly if necessary.

To request a home visit, please:

• Call the surgery on 0121 743 2154 before 10.30am.
• Be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action.
• Ensure the surgery has up to date details of your address and telephone number.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please tell us:

• If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
• If you need an interpreter.
• If you have any other access or communication needs.