IMPORTANT UPDATE - APPOINTMENT SYSTEM CHANGES DUE TO CORONAVIRUS (COVID-19) PANDEMIC

We have taken the decision to change our appointment system and the way we make appointments. This is to ensure we continue to look after our patients in the safest possible way. 

We are following advice from NHS England, Public Health England and the Health Secretary.

From Monday 16^th March we have now changed how we make appointments for future bookings to ensure we are prepared and you are protected.

You will now ALWAYS be telephoned by a Clinician BEFORE your appointment is booked at the surgery and we will be using telephone and video consultations more frequently.

Please do not come to the surgery to make an appointment, INSTEAD phone us as explained below:

 WHAT IF I ALREADY HAVE AN APPOINTMENT?

If you already have an appointment booked with us - don’t worry, the appointment has not been cancelled but you will receive a call to see if your problem can be dealt with over the phone or by video consultation. If you need to be seen following the phone call the Clinician will arrange an appointment.

WHAT IF I AM FEELING ILL AND THINK I HAVE CORONAVIRUS COVID-19?

·      If you are worried you may have Coronavirus (COVID-19),  you should cancel your appointment with us by phone (Do NOT come to the Surgery) and for advice and help go to NHS111 website  https://111.nhs.uk/covid-19 or if you don’t have internet access CALL 111. Staff at 111 have been specifically trained to manage COVID-19 and should be your first port of call.

·      If you have got either a high temperature - you feel hot to touch on your chest or back or a new continuous cough - this means you've started coughing repeatedly:

You need to stay at home.

Stay away from other people for at least the next 14 days. If your high temperature lasts longer than 14 days, stay at home until it's back to normal.

Testing for coronavirus is NOT needed if you're staying at home.

If you are on public transport, go home by the most direct route.

Stay at least 2 metres (about 3 steps) away from people if you can.

To protect others, do not go to a GP, pharmacy or hospital.

For full details please download and read the COVID 19 statement to patients that can be found here:

COVID 19 Statement to Patients

Advice for employers and employees -

https://www.acas.org.uk/coronavirus

Get coronavirus support as an extremely vulnerable person.

Register if you have a medical condition that makes you extremely vulnerable to coronavirus. For example, you’ll be able to ask for help getting deliveries of essential supplies like food.

 Coventry Road Practice